• 203-441-5437

Customer Service FAQ2022-05-06T18:30:10+00:00

Customer Service FAQ

Domestic Shipping

How long will it take to get my order?2022-05-12T23:24:11+00:00

This depends greatly on carrier and distance but most CONUS deliveries occur between 2-5 days.

Where do you ship from?2022-05-04T17:03:35+00:00

90% of our order will ship from Illinois. 10% come from Massachusetts.

What carrier do you use?2022-05-04T17:01:01+00:00

We use all carriers but our top two are USPS and FedEx.

I need this fast, can you ship overnight?2022-05-04T16:59:11+00:00

If you need overnight shipping, please contact us immediately so we can give you a quote and ship it before the daily cut off. Call 203-441-5437 or email sales@schkidules.com

International Shipping

Do you ship to my country?2022-05-04T17:05:04+00:00

We have several international destinations preloaded to our checkout process. If you do not see yours please contact us and we can send you a quote to ship to your country.

How long does international shipping take?2022-05-04T17:04:42+00:00

In order to keep your shipping costs down, we ship DHL international. These rates are far more affordable than their competitors but they do take some time to arrive. Since COVID began, the wait can be 3-4 weeks. FedEx is faster but will cost significantly more. If you want to get a quote for expedited FedEx service please contact us and we will be happy to provide it. Also, if you want your items sooner and live in Canada or Australia, please see Amazon.ca, The Perfect Day Store (CA) or My Diffability AU for faster, less expensive options.

Who pays applicable duties and import taxes?2022-05-04T17:04:29+00:00

The customer.

Returns

What is your return policy?2022-05-04T17:07:43+00:00

We want families to be able to try SchKIDules out for a whole month before deciding if it’s working for them. If your child does not react the way you had hoped, you can email us to return your products anytime within 30 days of receiving them.

Will I get a refund if I return the product?2022-05-13T12:03:30+00:00

Items returned in good condition receive a full refund of the purchase price.  Custom items (name tags, digital photo magnets, etc) CANNOT be returned.

How long will it take to get my refund?2022-05-04T17:07:33+00:00

As soon as we receive your return in sellable/like new condition, your refund will be processed same day.

How do I ship it back?2022-05-04T17:07:22+00:00

If you purchased a board it must be shipped in a shipping box. If you only purchased magnets, they can be placed in a padded envelop. You can ship it on your own, or we can provide you with a label for a fee.

Miscellaneous

Do you take Purchase orders from schools?2022-05-04T17:09:39+00:00

Yes, please email your PO to sales@schkidules.com

Are you in stores?2022-05-13T11:58:25+00:00

We are in a few specialty stores around the country.  They are listed on our “About SchKIDules” page.

Do you have a catalog?2022-05-13T11:57:19+00:00

Yes, we have a retail catalog and a wholesale catalog. Both are available upon request. Please email customerservice@schkidules.com

Can I pay over the phone?2022-05-13T11:56:15+00:00

We do not take payments over the phone. The three ways you can place an order with SchKIDules is

1. Purchases on the website

2. Call or email us with an order and we will email you an invoice

3. If you are a school or approved organization, you can email a PO and we will invoice you with the shipment.

Do you have any coupons?2022-05-04T17:08:37+00:00

We rarely publish coupons or special deals. When we do, we always post it to our Facebook page. We also announce when we roll out new products and artwork on FB too so please follow us!

How do I contact you?2022-05-04T17:08:05+00:00

Email us at customerservice@schkidules.com
Call us at (203)441-5437 (KIDS)

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